Data Deletion Policy

1. Overview

Vound Brand UG (haftungsbeschränkt) ("we," "us," or "our") is committed to your right to data privacy. Under the General Data Protection Regulation (GDPR), you have the right to request the deletion of your personal data. This page explains what data we collect through connected services, how to request its deletion, and what happens when you do.

2. Data Collected via Connected Services

When you interact with our platform through connected services (WhatsApp, Slack, web, etc.), we may collect:

• Profile Information: Name, profile picture, and locale (language/region).
• User ID: A platform-specific identifier used to associate your conversations with your profile.
• Messages: Conversation content exchanged with our AI assistant, used to provide personalized responses.
• Phone Number: If provided through WhatsApp or SMS.
• Interaction Metadata: Timestamps, message status (delivered, read), and session identifiers.

3. How to Request Data Deletion

You can request data deletion in two ways:

4. What We Delete

Upon receiving a valid deletion request, we will permanently remove:

• Your profile information and account data
• All conversation history and message content
• Phone number, email, and other contact identifiers
• Any AI-generated content derived from your interactions
• Session and interaction metadata

Exceptions: We may retain certain data where required by law (e.g., tax records under § 257 HGB, § 147 AO) or for legitimate legal claims. Anonymized or aggregated data that cannot be linked back to you may also be retained.

5. Processing Timeline

After receiving your deletion request:

• Acknowledgment: Within 48 hours of receiving your request.
• Verification: We may contact you to verify your identity.
• Deletion: Completed within 30 days of the verified request.
• Confirmation: You will receive email confirmation once deletion is complete.

6. Check Deletion Status

After submitting a deletion request, you can check the status at any time by emailing support@sevenlayers.io with your original request reference.

7. Legal Basis

Your right to data deletion is grounded in:

• GDPR Article 17 — Right to erasure ("right to be forgotten")
• Platform Terms — Compliance with connected platform (Meta, WhatsApp, Slack) data deletion requirements
• BDSG — German Federal Data Protection Act supplementary provisions

8. Contact Us

For any questions about data deletion or this policy: