Support
Get help with sevenlayers and your private AI assistant
How to Reach Us
Frequently Asked Questions
How do I create an AI assistant?
Start a conversation with our onboarding assistant. It will ask about your business and build the assistant from your answers. No forms or configuration needed.
What if the AI says something wrong?
Every assistant knows when to escalate to a human. It starts cautious and only handles more as you approve. You control what it can and can't do.
Which channels can the assistant use?
WhatsApp, Slack, Telegram, SMS, and web chat. Deploy on one or all — the assistant adapts to each channel.
Does the assistant get smarter over time?
Yes. The assistant observes its own conversations, proposes improvements, and waits for your approval before changing anything. It gets better every week without losing your voice.
Is my data secure?
Yes. We use encryption (SSL/TLS), secure authentication, and follow GDPR requirements. You can also run entirely on your own hardware.
Do you offer enterprise plans?
Yes, we offer custom enterprise solutions including on-premise GPU deployment. Contact us for more information.
What's your response time?
We aim to respond to all inquiries within 24–48 business hours. Enterprise customers receive priority support.
Company Information
Vound Brand UG (haftungsbeschränkt)
Am Markt 11
17309 Pasewalk
Germany
UST-ID: DE293728593
Email: support@sevenlayers.io