Support
Get help with sevenlayers and your private AI operator
How to Reach Us
Frequently Asked Questions
How do I create an AI operator?
Start a conversation with our onboarding agent. It will ask about your business and build the operator from your answers. No forms or configuration needed.
What if the AI says something wrong?
Every operator knows when to escalate to a human. It starts cautious and only handles more as you approve. You control what it can and can't do.
Which channels can the operator use?
WhatsApp, Slack, Telegram, SMS, and web chat. Deploy on one or all — the operator adapts to each channel.
Does the operator get smarter over time?
Yes. The operator observes its own conversations, proposes improvements, and waits for your approval before changing anything. It gets better every week without losing your voice.
Is my data secure?
Yes. We use encryption (SSL/TLS), secure authentication, and follow GDPR requirements. You can also run entirely on your own hardware.
Do you offer enterprise plans?
Yes, we offer custom enterprise solutions including on-premise GPU deployment. Contact us for more information.
What's your response time?
We aim to respond to all inquiries within 24–48 business hours. Enterprise customers receive priority support.
Company Information
Vound Brand UG (haftungsbeschränkt)
Am Markt 11
17309 Pasewalk
Germany
UST-ID: DE293728593
Email: support@sevenlayers.io